Privacy Policy
At Royal Comfort, we consider the personal data of our customers, suppliers and distributors to be something that needs to be protected. Below you will find out how Royal Comfort s.r.o., company ID No.: 291 56 173, with registered office at Na Florenci 1332/23, Nové Město, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 326413, approaches the protection of the personal data of its customers, suppliers, distributors or other data subjects.
The protection of privacy and the processing of personal data is a priority for Royal Comfort, the processing of personal data is treated as strictly confidential and personal data is handled in accordance with applicable data protection legislation, in particular the General Data Protection Regulation (EU) 2016/679.
1. Purposes and legal basis for processing
We process personal data in relation to data subjects for the following purposes and on the basis of the following legal grounds:
- performance of a contractual relationship - negotiating the conclusion, amendment or performance of a contract, processing an order, handling a complaint, answering your queries;
- compliance with legal obligations - obligations in terms of accounting and tax legislation, as well as providing data and information to law enforcement authorities or other public authorities in accordance with the relevant legislation;
- Royal Comfort's legitimate interest - protection of the rights and legally protected interests of the controller, sending commercial communications; Royal Comfort is entitled to process the e-mail address or telephone number of its customers within the meaning of Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services and on Amendments to Certain Acts (Act on Certain Information Society Services), as amended, for the purpose of disseminating commercial communications relating to its own products or services in the event that the customer did not initially refuse such transmission;
- Your consent - to offer products and services in connection with the processing of customers' personal data supplemented by purchase history (e.g. a summary of orders, purchased goods and visited pages within Royal Comfort's online shop at https://www.royalcomfort.cz/).
2. Scope of the personal data to be processed
We process only the necessary data in relation to our customers. We do this in order to provide the best service and offer the best quality goods. Specifically, this includes the following data - name, surname, address, billing address, VAT number, telephone number, e-mail address, CCTV images.
In relation to our suppliers, distributors or other business partners, we may additionally process the following personal data - title, delivery or other contact address, data box ID, bank connection.
3. Recipients of personal data
Your personal data is safe with us and you can be sure that we never sell it to anyone. Personal data is only disclosed to authorised employees of Royal Comfort or to individual processors and data controllers, and only to the extent necessary to fulfil the individual purposes of the processing. The aim of these collaborations is to provide the best and most relevant services only to you. Service providers may only use the data thus obtained on the basis of a data transfer agreement or data processing agreement between such recipients and Royal Comfort. Such recipients include, in particular, Royal Comfort's legal representatives, providers of information and communication systems, technical infrastructure (e.g. IT services) and others. Royal Comfort will provide further information or a list of recipients upon request.
4. Storage period and security of personal data
Your personal data is protected from disclosure to unauthorized persons and from other instances of disclosure or loss or unauthorized modification of said personal data and information using appropriate technical and organizational measures.
In particular, the retention periods with regard to the individual purposes of processing are as follows:
Purpose of processing Storage period of personal data
Performance of the contract At most for the duration of the contractual relationship and for a period of 10 years after the termination of the contractual relationship
Order processing At most 10 years from the end of the tax year in which the tax document was issued
Handling of claims No more than 5 years after the end of the claims procedure
Camera recordings No more than 14 days after acquisition
Sending commercial communications No more than 30 days after withdrawal of consent/opt-out
5. Special provisions in case of registration
When purchasing goods through the online shop operated on the website located at https://www.royalcomfort.cz/, you have the option to register to simplify future transactions. By registering, you acknowledge that Royal Comfort is entitled to process your personal data in addition to the information provided during registration (name, surname, contact e-mail, telephone number, billing data, project name, title, if applicable) for the purpose of fulfilling the contractual obligations arising from the purchase contract.
If you consent to your personal data to the extent provided in the order or registration form being supplemented by your purchase history (e.g. a summary of orders, goods purchased and pages visited within Royal Comfort's online shop at the above-mentioned internet address) and the history of pages visited on the website, Royal Comfort will use this data for the purpose of identifying your purchasing orientation and interests and subsequently to offer you business and services, for a period of time until such consent is withdrawn.
6. Rights of data subjects
As a data subject, you have rights in relation to the processing of personal data which arise from the law and which you can exercise at any time. These are the right to
- to access your personal data;
- to rectify inaccurate or incomplete personal data;
- the erasure of personal data if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed or if it is established that they have been unlawfully processed;
- to restrict the processing of personal data;
- the portability of the data;
- to object, after which the processing of personal data shall be terminated, unless it is demonstrated that there are compelling legitimate grounds for the processing which override the interests or rights and freedoms of the data subject, in particular where the ground is the possible exercise of legal claims;
- the right to lodge a complaint with the supervisory authority, which in the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).
If you wish to exercise your rights, revoke your consent or have any questions regarding the processing of your personal data, please contact us at +420 778 009 235 or by email at info@royalcomfort.cz.
This Personal Data Processing Policy is effective from 1 January 2024.