Frequently ask questions
Frequently Asked Questions
About our products
What is a continental bed and why is it better than a regular bed?
A continental bed is a luxurious three-layer system consisting of a base cube, mattress and top mattress. Thanks to this composition, continental beds provide maximum comfort, excellent body support and longer life. They are ergonomically designed to ensure quality sleep and to give each customer a hotel-like feeling of comfort in their own bedroom.
What are the benefits of a high mattress?
High mattresses make it easier to get out of bed, provide better body support and minimize pressure points during sleep. They thus guarantee a deep and undisturbed rest.
Why should I choose a single-sided mattress?
Royal Comfort single-sided mattresses are less maintenance-intensive, yet provide superior body support thanks to the special order of the layers inside the mattress. The result? Maximum comfort and no worries about turning the mattress regularly.
What materials do you use to manufacture your products?
Our products are made from high quality materials that ensure long life and maximum comfort. We use luxury fabrics, natural fillings such as wool, cotton or latex, among others, and the latest technology in mattress manufacturing.
Do you also offer products for hotels or interior designers?
Yes, our products are ideal not only for homes, but also for hotels or interior designers who want to offer their clients premium sleep and stylish design. The beds can be customised to suit your requirements.
Will body impressions remain in the mattress? What can I do about it?
Yes, the mattress will naturally adapt to your body, which is a sign of the high quality of the materials used. You can slow down this process by turning the mattress regularly. This will ensure even pressure distribution and extend the life of the mattress.
Where can I place the mattress?
The mattress must not be placed on a slatted grid. You can place it on bed bases, boxsprings, solid plank grates (with a gap between the planks of up to 5 cm), solid boards or on the floor.
How do I know quality cotton products?
The quality of cotton products such as towels is determined by GSM (grammage per square metre). The higher the GSM value, the more luxurious, softer and more absorbent the product is. Our products achieve a high standard of quality, as evidenced by the ISO 9001 certification.
Ordering and shipping
Can I try products before I buy?
Yes, our luxury showrooms are designed so you can try our beds, mattresses and other products for yourself. Contact us to arrange a personal appointment.
How long does delivery take?
Delivery time depends on the specific product and its customization. The standard delivery time tends to be 4-6 weeks. In case you have specific requirements, we will inform you in advance of the exact date.
Is it possible to arrange the assembly of the bed?
Yes, by appointment our experts will arrange the delivery and professional assembly of the bed at your home or hotel so that you can enjoy its comfort immediately.
Care and maintenance
How to care for your mattress and extend its life?
To maintain the quality of the mattress, we recommend using a mattress protector, turning the mattress regularly (if the mattress design allows it) and airing it thoroughly once in a while. For specific instructions, please refer to the enclosed instructions for your product.
Are your products hypoallergenic?
Yes, most of our products are hypoallergenic and suitable for people with dust sensitivities or allergies. If you are looking for a specific product for allergy sufferers, we will be happy to recommend the most suitable one.
Warranty and returns
What warranty do you offer on your beds and mattresses?
We offer a 5 year extended warranty on our beds and mattresses. Everything is designed to ensure that our products will serve you long term and reliably.
Can I return or exchange a product if it doesn't suit me?
Yes, we offer the option of exchanging or returning the product if you are not satisfied with it, subject to the returns policy outlined in our terms and conditions. We will be happy to provide details on request.
Further questions
Can beds be customized?
Yes, all our beds can be customised in size, colour and design to suit your individual requirements. Do you want a higher headboard, a specific type of fabric or a bespoke colour? Contact us and we'll create a bespoke quote for you.
Do you also offer bedroom furnishings such as pillows or bedding?
Yes, our range includes everything you need for a perfectly furnished bedroom. We offer pillows, duvets, bed linen, sheets, mattress protectors, as well as towels and bathrobes made from high-quality materials.
How can I contact your team if I have further questions?
You can call us on the phone number listed in the "Contact Us" section of our website, email us or visit us in person at our showroom. We are here for you and will be happy to answer any questions you may have.
We think about your comfort even in the smallest details. Thank you for choosing Royal Comfort and we look forward to contributing to your perfect sleep!